Print Page Print this page

Information and support

Palliative Care Helpline

Providing the WA community with information and support on end of life planning, palliative care, grief and loss.

Call 1800 573 299, from 9am to 5pm, every day of the year 


We are here to listen to your situation and experiences, answer your questions and offer information and support on any issues to do with end-of-life planning, palliative care and grief and loss. Our aim is to help you to identify and understand your options, and equip you ask the right questions and take the next step.

Local information is provided by our highly experienced team located right here in WA.

Who we help

We offer information and support to any member of the WA community who is dealing with palliative care or end of life issues for themselves or for someone else.

That means you could be someone newly diagnosed with a chronic disease or terminal condition or who has lived for some time that condition. You may be the carer, family member or friend of someone who has been recommended for palliative care or who is already receiving palliative care. You could have someone in your life in residential aged care and approaching the end of their life. You may want to do some end of life planning for yourself or assist someone else and don’t know where to start. You may be struggling with grief for someone who has already died or who is approaching the end of their life.

What do we do?   We listen

We are here to listen to you – to hear your concerns, provide as much information as we can, and point you in the right direction to access services, advice or further support. We have the time to talk it all through and help you to better understand your situation. You can call as many times as you need.  All calls are completely confidential.

What we help with

The Palliative Care Helpline has already helped hundreds of Western Australians with a wide variety of questions, situations, and concerns. Here are just some of the reasons people have called.

  • We’ve been told my wife needs palliative care. Where do I go to organise it?
  • My parent is nearing the end of their life. How do I access the right kind of care for them?
  • My condition is progressing and I want to put plans in place for my end of life, but I don’t know where to start.
  • My family can’t agree on what kind of care our elderly parent needs. Where can I go to get more information on our options?
  • I  don’t want to go into hospital to get palliative care. Can I get care at home? What are the other options?
  • My kids don’t want to talk about my death. How can I let them know what I want for my end of life?
  • I’m not in WA and my siblings tell me my mother who is in aged care has stopped eating. What does that mean?  Shouldn’t they be trying to feed her?
  • I’ve just received a diagnosis and I know my health is going to slowly decline. Where do I go for support and information?
  • My husband has dementia and I feel like I’m already grieving even though he is still alive. Is that normal?
  • My Dad wants to die at home but Mum is very stressed and can’t cope. Is there someone she can talk to? How do I get some help for them?
  • I’ve spoken to several different people about my husband’s treatment and I still don’t really understand what our options are. I feel like I can’t get the right information if I don’t have the right questions to ask. Can you help?

The Palliative Care Helpline does not provide counselling, clinical information or advocacy.

How to contact us

This FREE Helpline operates 9:00am to 5:00pm, every day of the year.

For information, support and understanding, please call us on 1800 573 299.

Please spread the word

If you know someone who could benefit from talking with us please let them know.  You can also download our promotional postcard HERE and pass that on.


This service has been funded by WA Health End of Life Care Program in the WA Department of Health.



Search our directory of services to find specialist care providers near you.

For more information, see our resources or contact us.

Palliative Care in WA Awards 2021

Read more

New Community Resource

Read more