Helpline
Call 1800 573 299
9am to 5pm every day of the year
Life becomes an emotional roller-coaster when you or a loved one are told you have a terminal illness or are nearing end of life.
Our compassionate and expert local team are here to listen and help you navigate your way through the challenges.
We have the time to talk it all through, help you to better understand your situation and your options, and point you in the right direction to access the services or further support that you need.
Our team can provide information and support on any issues to do with end-of-life planning, palliative care and grief and loss.
Take a look at our short promotional video on the Palliative Care Helpline HERE.
To read our Palliative Care Helpline Interim Report – April 2023 which shows the increase in awareness of the service and the number of calls received, visit HERE.
To access our Palliative Care Helpline poster, visit HERE.
The best people for your worst days
We offer information and support to any member of the WA community who is dealing with palliative care or end-of-life issues for themselves or for someone else.
That means you could be someone newly diagnosed with a chronic disease or terminal condition or who has lived for some time with that condition. You may be the carer, family member or friend of someone who has been recommended for palliative care or who is already receiving palliative care. You could have someone in your life in residential aged care and approaching the end of their life. You may want to do some end-of-life planning for yourself or assist someone else and don’t know where to start. You may be struggling with grief for someone who has already died or who is approaching the end of their life.
What do we do? We listen
We are here to listen to you – to hear your concerns, provide as much information as we can, and point you in the right direction to access services, advice or further support. You can call as many times as you need. All calls are completely confidential.
What we help with
The Palliative Care Helpline has already helped hundreds of Western Australians with a wide variety of questions, situations, and concerns. Here are just some of the reasons people have called.
- We’ve been told my wife needs palliative care. Where do I go to organise it?
- My parent is nearing the end of their life. How do I access the right kind of care for them?
- My condition is progressing and I want to put plans in place for my end of life, but I don’t know where to start.
- My family can’t agree on what kind of care our elderly parent needs. Where can I go to get more information on our options?
- I don’t want to go into hospital to get palliative care. Can I get care at home? What are the other options?
- My kids don’t want to talk about my death. How can I let them know what I want for my end of life?
- I’m not in WA and my siblings tell me my mother who is in aged care has stopped eating. What does that mean? Shouldn’t they be trying to feed her?
- I’ve just received a diagnosis and I know my health is going to slowly decline. Where do I go for support and information?
- My husband has dementia and I feel like I’m already grieving even though he is still alive. Is that normal?
- My Dad wants to die at home but Mum is very stressed and can’t cope. Is there someone she can talk to? How do I get some help for them?
- I’ve spoken to several different people about my husband’s treatment and I still don’t really understand what our options are. I feel like I can’t get the right information if I don’t have the right questions to ask. Can you help?
Please note that the Palliative Care Helpline does not provide counselling or clinical information, and we can’t advocate on your behalf.
How to contact us
This FREE Helpline operates 9.00am to 5.00pm, every day of the year.
For information, support and understanding, please call us on 1800 573 299.
If you know someone who could benefit from talking with us please let them know.
The Palliative Care Helpline is funded by the WA Health End of Life Care Program in the WA Department of Health.
Coming events
View allNews and updates
View allPresentation explores the 12 elements to build a better model of palliative care for people with dementia
As a Geriatrician and Palliative Care Physician, the majority of the patients Dr Elissa Campbell cares for have dementia. “I see people throughout the disease trajectory, but … people with…
Winners of Palliative Care in WA Awards announced at gala dinner
The Palliative Care sector came together last night to celebrate the winners of the Palliative Care in WA Awards 2023 sponsored by Silverchain. The judging panel commended the high-quality of…
Ticket sales closing soon to the Palliative Care in WA Awards 2023
If you haven’t purchased your tickets to the Gala Night in Manhattan themed Palliative Care in WA Awards 2023, this is your LAST CHANCE! Join us for a magical evening…
2023 Annual General Meeting and Board nominations for 2024
Nominate for election to the Board Nominations are now open for election to the Palliative Care WA Board for 2024. As the peak body for the palliative care sector across…
Gala dinner and awards promises to be a night to remember
Do you have your ticket to our ‘Gala Night in Manhattan’ themed Palliative Care in WA Awards 2023 on Thursday 16 November? It promises to be a wonderful, not to…
Palliative Care in WA Awards 2023 – Finalists announced
We are excited to announce the finalists for the Palliative Care in WA Awards 2023 sponsored by Silverchain. The quality of nominees was extremely high, with the judging panel commenting…
Join us at our morning tea for carers during Carers Week 2023
Join us at our Carers Week morning tea on Wednesday 18 October 2023 at the Seminar Room, 15 Bedbrook Place, Shenton Park, from 10am to 11.30am where we will acknowledge…
Palliative Care in WA Awards 2023 – nominations deadline extended to Friday 15 September
UPDATE: Nominations have now closed. Thanks everyone for sending in your nominations. Make sure you get your ticket for the gala event. See the link HERE. Do you know an…
Bookings now open for the Palliative Care in WA Awards 2023 Gala Dinner
Bookings are now open for the biennial Palliative Care in WA Awards 2023 sponsored by Silverchain on Thursday 16 November at Beaumonde on the Point in East Perth. The awards…
PCWA guest speaker at Care and Ageing Well Expo
Palliative Care WA’s Advance Care Planning Support Service officer Julia, who assists people with their Advance Care Planning (ACP) documentation, was a guest speaker the ACCPA Care and Ageing Well…
Palliative Care in WA Awards 2023 – nominations now open
The awards acknowledge the efforts of those professionals and volunteers who care for people who are at end-of-life and offer public recognition of individuals, teams and organisations who provide holistic…
Save the date – Palliative Care in WA Awards
A date has been set for the biennial Palliative Care in WA Awards! Make sure you mark Thursday 16 November in your calendar for this prestigious event. The awards and…